Frequently Asked Questions
Orders and delivery
How do I track my order?
Use your order number and the email address or phone number from checkout on the Track order page.
Track an orderHow long will delivery take?
Delivery time depends on your pincode. Enter it on any product page to check delivery to your address.
Shipping PolicyCan I change my delivery address after ordering?
Contact us as soon as you can with your order number. We can update the address only if the order has not been dispatched.
Contact usPayments
Which payment methods can I use?
The methods available for your order are shown at checkout.
Is my payment information safe?
Card and UPI details are entered with the payment provider and are not stored on KUNJ’s pages.
Payment PolicyReturns and exchanges
Can I return or exchange an item?
Return and exchange terms are set out on our policy pages.
Return PolicyHow do refunds work?
Refunds go back to the original payment method once a return is approved.
Refund PolicyProducts
Will colours match the photos exactly?
We aim to show pieces accurately, but colours can look slightly different on different screens, and natural materials vary from piece to piece.
How do I care for beads and jewellery?
Care notes are on each product page. The journal also has general guides.
Read the journalYour account
Do I need an account to order?
No. You can check out as a guest. An account lets you see past orders and keep addresses.
I forgot my password.
Use the reset link on the sign-in page.
Reset password